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Frequently Asked Questions

  1. How should I contact WelcomeHomeDecor.com?
    Email: customerservice@welcomehomedecor.com
    Phone: 800-641-9652

  2. Are the items I ordered in stock?
    Yes, only items in stock are shown. Rarely an item will be sold out, and not taken down from the site. If this happens we will contact you via e-mail or phone to offer and discuss any alternatives. We'll gladly and quickly refund any due amounts for the items we are unable to ship.

  3. How much will my shipping charges be?
    All orders are shipped via UPS Ground or USPS. For most of our items ground shipping is the only viable option. All shipments within the continental U.S. are charged a flat fee of $8.95.

  4. How long will it take to receive my order when shipped by UPS Ground or USPS?
    WelcomeHomeDecor.com will ship your order within 1-2 business days of receiving it. Please allow an additional 5 - 7 business days for transit time depending on your location. Items from your order may ship in multiple shipments from different locations.

  5. What is your return policy?
    Please check our Return Policy Page

  6. Is my information secure?
    Please refer our Security page for more information

  7. Will I be charged sales tax?
    Only orders being shipped to New York will be charged the appropriate sales tax. (Varies by County)

 
   
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